Whos Your Guest (WYG) is just like TripAdvisor but for the accommodation industry.
WYG is a global network that allows accommodation providers to share information, identify and take preventive measures to protect themselves from non positive guests. This not only will help you reduce costs, damages to property/reputation and prevent bad reviews but will also makes the stay of your other guests safer and more pleasant. Information can also be shared about positive guests allowing other establishments to reward them for their good behaviour
When receiving a reservation or during check in, a quick search on our database will ensure the the guest you are about to receive does not have a history of being problematic and if they do, it allows you to take preventive measures to make sure that behaviour will not repeat in your establishment. Placing signs in your reception, informing guests you are a member of WYG, will also help deter those guest who were planning on not being cool.
When coming across a reported guests, some of the measures you can take to prevent or avoid damages to your property or reputation are advance payment, deposit, higher room price for the higher risk or even denial of stay
You can share the following information about guests behaviour on WYG platform: disrespect to staff or other guests, disrespect to establishments rules, smoking in room, unauthorized guests, leave without pay, theft, use of illegal substances, unfair or damaging reviews and even “no show”
By mutually backing each other accommodation providers can severely reduce damages caused by those guests who take advantage of your courtesy and hospitality. The goal of WYG is to maximize profits, reduce the expenses and protect our members against the consequences of negative guests while at the same time reward extraordinary guest that at the end, are the reason why we are in this business. By joining forces, not only we can regain the power we lacked when facing guests but we can also solve other problems affecting our industry, like the high commission charged by the OTA’s for example. Together we are stronger!
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