WhosYourGuest is a global platform where accommodation providers can rate and share information on their guest behavior allowing them to have advance knowledge about the type of guests they are about to receive. As a result, ho(s)tels can “reward” the positive ones or take measures to protect themselves from the not so positive, improving the safety and stay quality of all other guests and creating a travel culture where the good is rewarded while the less good pay the consequences of their actions. By mutually backing each other, accommodation providers can severely reduce damages caused to reputation and facilities by those guests who take advantage of our courtesy and hospitality.
The benefits are huge:
Signing up, searching and reporting and being part of the network is totally free. However, as the only platform in the world dedicated solely to issues important to accommodation providers, the only way we can finance our activities is by offering paid extra services to our members at symbolic costs. Once a member, you will have access to information about these services and their cost
Habeas Data laws and treatment of guests information vary from country to country, ranging from almost nonexistent to very strict limitations. Once you are part of the network, WhosYourGuest will provide all legal information and as well as some documents with recommendations of what you need to take into account and what measures to implement in order to work within the margins defined by law.
The database is operated and managed directly by WhosYourGuest. It is hosted on a secure server and has added security measures.
Now make a coffee and wait...:-). After a verification process, that takes no longer than 24h but usually much quicker, you will receive a confirmation email with your access details to the platform, where you can also find documentation and manuals of interest.
The username and password to access the platform are sent in the confirmation email of your registration to the platform. To enter the site, click on the "Go to site" button and fill in the required information.
No. For security and legal reasons, it is necessary that all reviews are made using the review form. Reviews sent by other means, like email or whatsapp, will not be taken into account.
Members with a subscription can receive email alerts to an additional email address they can define in their dashboard under advanced settings.
No! Reviews are anonymous for the security and confidentiality of the reviewing establishment. Other members can only see the name of the city the incident happened in but not the name of the establishment or any other details that can identify the reviewing establishment. If anyone wants to talk to you regarding a review you made they can click on the "Contact reviewing establishment" button and their message and details will be sent you. The decision is to contact them or not is all yours.
You can use the "contact" form on our internet site, click here, write us directly to email@example.com with any questions or doubts you might have or on Whatsapp +57312 3873505
The reporting process has a few layers that ensure the information on the reports is as accurate as possible:
Yes. When guests use the threat of a "bad review" to negotiate a discount or an upgrade they can be reviewed. There is a specific offense for this on the report form.
You can report this guest. There is a specific offense on the report form for unfair or damaging reviews. However, since almost all establishments will probably consider any negative review as unfair, in order to report such an offense a screenshot of the original guest review must be attached to the report.
Only accommodation providers who are registered members of the platform have access.
The time depends on the type of offense reported. It can vary from 1 to 4 years.